Refund Policy

Return and Exchange Eligibility

Customers may ask to return or exchange an item without stating a reason during the 30 days following delivery. For this purpose, the item must not be sent until our support team has confirmed the request and provided instructions. To provide a reliable point of reference, this section outlines the process and customer protections associated with returns and exchanges; the information supports an informed customer decision. munchkin pays the return-shipping cost for every approved no-reason return or exchange and for damaged, defective, incorrect, or missing items. Where applicable, we provide a prepaid label or an equivalent merchant-paid arrangement. Keep the product and included pieces together for the return when reasonably possible. For completeness, nothing in this condition removes remedies that consumers are legally entitled to receive.

Items That Cannot Be Returned

Customized products, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive products are excluded from no-reason returns where the law permits. Customers retain all applicable rights for faulty, damaged, misdescribed, incorrect, or incomplete goods despite these discretionary-return limits. To provide a reliable point of reference, this guidance summarizes timing, responsibility, and support for return exclusions; customers can readily identify what happens next.

Refund Timing, Cancellation, and Return Address

Once a return is received and inspected, we communicate the decision. Within this process, an approved refund is sent to the original payment method within 5–10 business days, although the bank or card issuer may need additional posting time. To keep expectations clear, the terms below give customers a clear view of refunds and cancellations; timing and accountability remain easy to understand. Contact us promptly to cancel before dispatch. For customer reference, a shipped order is handled under the return terms set out here. Unless a separately confirmed return facility is supplied, approved returns go to 3912 Beech St, Laramie, Wyoming, 82070, United States. For a complete understanding, do not ship first; obtain authorization through support@munchkinoak.shop or 512-993-8547.